Southwest Florida Pain Center strives to maintain a website that is both accessible to all visitors and compliant with the Web Content Accessibility Guidelines (WCAG) put forth by the World Wide Web Consortium (W3C).
Southwest Florida Pain Center is committed to ensuring accessibility of its website for students, parents, and members of the community with disabilities. All pages on the Southwest Florida Pain Center website will conform to the W3C Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents of these guidelines.
Southwest Florida Pain Center is directed to establish procedures whereby members of the public may present a complaint regarding a violation of the Americans with Disabilities Act (ADA), Section 504 and Title II related to the accessibility of any official District web presence which is developed by, maintained by, or offered through the District or third party vendors and open sources.
All existing web content produced by the Southwest Florida Pain Center, and new, updated and existing web content provided by third-party developers, will conform to Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents. This Regulation applies to all new, updated, and existing web pages, as well as all web content produced or updated by Southwest Florida Pain Center or provided by third-party developers.
How we accomplish our goals
We recognize that accessibility and usability are not always possible in every area of the website or for those visitors using assistive technology and devices. Southwest Florida Pain Center conducts ongoing accessibility reviews of its website and remediates issues uncovered by these audits. Please be aware that our efforts are ongoing.
Have Feedback or need help?
We provide a form that is accessible from any page on this website located in the bottom footer. If you have specific questions or feedback about this site’s accessibility or need assistance using specific features or have found an inaccessible area on the site, please assist our team by informing us of the issue. Specify the web page and provide any other relevant information to help us locate and fix the problem.
SUBMIT AN ADA CONCERN USING THIS FORM
In the event a page cannot be made accessible, we will work to make a text version of the content available. Please request a specific electronic format. Please provide us with your contact information, the format you require, the web page address and the location of the content.
How we handle complaints and grievances
The complaint or grievance will be investigated by the vendor providing the ADA compliant website, or another person designated by Southwest Florida Pain Center. The member of the public shall be contacted no later than five (5) working days following the date the website accessibility compliance coordinator receives the information. The procedures to be followed are:
▪ An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the timeline may only be approved by Southwest Florida Pain Center.
▪ The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.
▪ The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.
▪ A record of each complaint and grievance made pursuant to the Governing Board Policy shall be maintained at the CDD office. The record shall include a copy of the complaint or grievance filed, report of findings from the investigation, and the disposition of the matter.
We welcome your questions about this accessibility statement and comments on how to improve our website’s accessibility. Please contact us with any questions or comments that you may have.